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Title
Text copied to clipboard!Hardware Merchant
Description
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We are looking for a Hardware Merchant responsible for selling and managing construction hardware and tools. The Hardware Merchant plays a crucial role in providing necessary hardware products to construction sites, factories, and DIY enthusiasts. Main duties include purchasing products, inventory management, customer service, sales promotion activities, and delivery arrangements. To accurately understand customer needs and propose the best products, extensive knowledge of hardware and tools and excellent communication skills are required. It is also important to stay updated on the latest trends in construction materials and tools and continuously refresh the product lineup. Based on usage situations at sites and customer feedback, you are expected to propose product improvements. Additionally, you will actively engage in store operations such as layout changes, display creation, and planning promotional events. A Hardware Merchant is not just a salesperson but aims to be a trusted partner who solves customer problems. We are looking for individuals who value teamwork and can think and act independently.
Responsibilities
Text copied to clipboard!- Sell and propose construction hardware and tools
- Purchase products and manage inventory
- Handle customer service and after-sales support
- Plan and implement store layouts and displays
- Plan and operate promotional events
- Research and propose new products
- Arrange deliveries and manage logistics
- Analyze and report sales data
- Handle complaints and propose improvements
- Share information and collaborate within the team
Requirements
Text copied to clipboard!- High school diploma or higher
- Basic knowledge of hardware and tools
- Sales or customer service experience (industry experience not required)
- Basic PC skills (Excel, Word, etc.)
- Driver’s license (automatic transmission acceptable)
- Strong willingness to learn and grow
- Ability to value teamwork
- Physical stamina
- Customer-oriented mindset
- Flexibility and problem-solving skills
Potential interview questions
Text copied to clipboard!- What sparked your interest in hardware and tools?
- Tell us about your sales or customer service experience.
- What do you focus on when working in a team?
- Do you have experience in inventory management?
- Share an experience where you handled a customer complaint creatively.
- How do you acquire new product knowledge?
- Are you confident in handling physically demanding tasks?
- What do you do to understand customer needs?
- How do you approach achieving sales targets?
- What kind of career do you aim for in the future?
